Privacy Policy
Last updated: July 23, 2026
This Privacy Policy explains how Governors Row LLC, doing business as Send Smarter HQ (“Send Smarter HQ,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you visit SendSmarterHQ.com, purchase the CRM Quick Fix Playbook, submit the questionnaire, receive a Playbook, or contact support.
1. Information we collect
Information you provide
We may collect:
• Contact and transaction information, such as your name, email address, purchase date, product purchased, payment status, transaction identifier, submission identifier, and delivery status.
• Business information, such as your business or brand name, business type, role, communication channels, objectives, concerns, and other questionnaire responses.
• Message-review content, including the names, channels, audiences, purposes, text, summaries, and screenshots of the three to five customer touchpoints you choose to submit.
• Support communications, including the information you provide when asking about a purchase, questionnaire, delivery, refund, or technical issue.
Payment information
Payment is processed by a third-party payment provider. We receive transaction and payment-status information, but we do not receive or store your full payment-card number.
Information collected automatically
Our website and service providers may automatically receive standard technical information, such as your IP address, browser and device type, operating system, referring page, pages viewed, and timestamps. They may use cookies or similar technologies that are necessary to operate, secure, and measure the website and checkout experience.
2. How we use information
We use information to:
• Process your purchase and confirm payment.
• Administer the questionnaire and analyze the message examples you submit.
• Generate, quality-check, deliver, and support your personalized CRM Quick Fix Playbook.
• Respond to questions, replace a file, process an eligible refund, and maintain transaction records.
• Operate, secure, troubleshoot, and improve the reliability of the website and service.
• Prevent fraud, enforce our Terms, and comply with legal, tax, accounting, and regulatory obligations.
3. Submitted message content
The service is designed to review business marketing and customer-communication examples, not personal or regulated information.
Before submitting text or screenshots, remove or obscure names, personal email addresses, phone numbers, mailing addresses, account numbers, order numbers, payment information, health information, government identifiers, login credentials, and any other personal, confidential, or sensitive information.
Do not submit information that you are not authorized to provide. We use submitted content to provide and support the service. We do not sell submitted message content or use it to train a public or general-purpose artificial intelligence model.
4. How we share information
We may share information only as reasonably necessary with:
• Service providers that support website hosting, forms and questionnaires, payment processing, cloud storage and databases, document generation, email delivery, analytics, security, and customer support.
• Professional advisers and authorities when necessary to comply with law, respond to lawful requests, protect rights and safety, prevent fraud, or address a security incident.
• A successor or buyer in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
5. Retention
We retain information only for as long as reasonably needed to provide and support the service, maintain required business and transaction records, prevent fraud, resolve disputes, and comply with law. Retention periods vary by information type and operational need. When information is no longer needed, we delete it or take reasonable steps to de-identify it.
6. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system or transmission method is completely secure, so customers should not submit sensitive information that the service does not require.
7. Your choices and privacy requests
You may ask to access, correct, or delete personal information associated with your purchase or submission. You may also opt out of non-transactional marketing email by using the unsubscribe link in the message or contacting us. We may retain information when required for legal, accounting, fraud-prevention, or dispute-resolution purposes.
Send requests to support@sendsmarterhq.com from the email address used for your purchase. We may need to verify your identity before completing a request.
8. Children
The website and service are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Third-party services and links
The website and purchase flow may link to or use third-party services. Their handling of information is governed by their own terms and privacy practices.
10. Changes to this policy
We may update this Privacy Policy as the service or legal requirements change. We will post the revised policy on the website and update the “Last updated” date. Material changes will apply prospectively unless law requires otherwise.
11. Contact
For privacy questions or requests, contact Governors Row LLC, doing business as Send Smarter HQ, at support@sendsmarterhq.com.