Support
Help with purchases, questionnaires, delivery, files, and refunds
Contact Send Smarter HQ at support@sendsmarterhq.com. We aim to reply within two business days, Monday through Friday, excluding U.S. federal holidays.
What support covers
• Purchase confirmation or duplicate-charge questions.
• Access to the questionnaire.
• A questionnaire or submission that appears not to have completed.
• A Playbook that has not arrived within 24 hours.
• A delivery email, link, PDF, or file that is missing, inaccessible, damaged, or unreadable.
• Privacy requests and questions about the Terms or Refund Policy.
Before contacting support
• Check spam, junk, quarantine, and promotions folders.
• Search your inbox for “Send Smarter HQ” and “CRM Quick Fix Playbook.”
• Confirm that you are checking the same email address used for purchase.
• Allow up to 24 hours after submitting a complete questionnaire.
What to include
To help us locate the order, email from the purchase address and include:
• Your first and last name.
• The purchase date.
• A brief description of the issue.
• The transaction, order, or submission identifier, if available.
• A screenshot of the error, if relevant. Remove or hide sensitive information before sending it.
File replacement
For a technical or file issue, we will first resend, replace, or correct the Playbook. If we cannot provide a usable Playbook, the purchase is eligible for a full refund.
What is outside standard support
Standard support does not include ongoing CRM consulting, implementation, legal or compliance review, additional message analysis, copywriting, full-message rewrites, or a free rerun based on revised inputs. If additional paid services become available, they will be described separately.
Privacy and security
Do not email payment-card numbers, passwords, government identifiers, customer lists, health information, or other sensitive data. Remove personal and confidential information from screenshots before sending them.
Policy links
For more information, review the Privacy Policy, Terms of Use, and Refund Policy available in the SendSmarterHQ.com footer.