Refund Policy
Last updated: July 23, 2026
This Refund Policy applies to purchases of the CRM Quick Fix Playbook from Governors Row LLC, doing business as Send Smarter HQ.
Before questionnaire submission
You may request a full refund at any time before submitting the questionnaire. Send the request from the purchase email address to support@sendsmarterhq.com.
After questionnaire submission
Once you submit the questionnaire, the personalized analysis and document-generation process begins. After submission, refunds are available only when:
• The same purchase was charged more than once; or
• Send Smarter HQ is unable to deliver the purchased Playbook.
Technical or file problems
If the Playbook email, link, PDF, or file has a technical problem, contact support. We will first attempt to resend, replace, or correct the file. If we cannot provide a usable Playbook, we will issue a full refund.
What is not refundable after submission
After questionnaire submission, refunds are not provided solely because:
• You change your mind or no longer need the Playbook.
• You expected a comprehensive audit, consulting engagement, or full rewrite of all submitted messages.
• You disagree with a recommendation or do not achieve a particular business result.
• Your responses or message examples were incomplete, inaccurate, unreadable, or later changed.
• You did not review the product description, Terms, or delivery email.
Delivery timing
The Playbook is typically delivered within minutes after a complete questionnaire is submitted, but please allow up to 24 hours. Before reporting non-delivery, check spam, junk, quarantine, and promotions folders and confirm that the purchase email address is correct.
How to request a refund
Email support@sendsmarterhq.com from the address used for the purchase. Include your name, purchase date, purchase email address, and a short explanation. If available, include the transaction or order identifier.
Approved refunds are returned to the original payment method. Posting time depends on the payment processor and your financial institution.
Contact
Refund questions may be sent to support@sendsmarterhq.com.